F.A.Qs

Orders & Shipping

How long does shipping take?

Orders are delivered within 5–8 business days after dispatch. Processing time is usually 1–3 business days before shipment.

Do you provide tracking information?

Yes. Once your order has been shipped, you will receive an email with a tracking number. Tracking updates may take 24–48 hours to appear.

Do you ship internationally?

We ship to selected international locations. If your country is not available at checkout, please contact our support team before placing an order.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. Occasionally, we offer free shipping promotions.

What happens if I enter the wrong shipping address?

Customers are responsible for providing accurate shipping details. If an order is returned due to an incorrect address, additional reshipping fees may apply.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery, provided the item is unused, unopened, and in its original packaging.

Can I return a used beauty gadget?

For hygiene and safety reasons, used or opened beauty gadgets are not eligible for return, unless the item is faulty or damaged upon arrival.

How long does it take to receive a refund?

Approved refunds are processed within 5–10 business days to the original payment method.

Are shipping fees refundable?

Shipping fees are non-refundable unless the item received is faulty or incorrect.

What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery and provide clear photos or videos of the damaged item and packaging so we can assist you.

Products & Safety

Are your beauty gadgets safe to use?

Yes. All our beauty gadgets are carefully selected and tested to meet quality and safety standards. Please follow the usage instructions provided with each product.

Are your products suitable for all skin types?

Most of our products are suitable for all skin types. However, if you have sensitive skin or a medical condition, we recommend consulting a professional before use.

Do your devices come with instructions?

Yes. All beauty gadgets include usage instructions. Some products may also include digital guides or online resources.

Payments & Orders

What payment methods do you accept?

We accept secure online payments through trusted payment providers available at checkout.

Can I cancel or change my order?

Orders can only be canceled or modified before they are shipped. Once dispatched, the order must follow our Refund & Return Policy.

Contact & Support

How can I contact sellora.au?

If you have any questions or need assistance, please contact us:

Email: support@sellora.au
Website: www.sellora.au